• Make sure you have your printer connected directly to the computer using a USB cable.
    Note: The reset utility will not work over a network connection
     
  • Faulty USB cables and/or sockets can also result in this error so if possible try a different USB cable and/or USB socket on your computer
     
  • If you are trying to run the utility on Vista or Windows 7 it often will not work. Usually you need to run the utility in compatibility mode as follows:
    1. Download the Adjustment utility as you would normally and set your systems date/time as required by the instructions
    2. Right click on the “Adjprog” and select “Properties
    3. Choose “compatibility” and select “windows xp“.
    4. Find and select “Run as Administrator” (if you have this option)
    5. Click OK at the bottom

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