There is currently a known issue that is creating a lot of “I/O Communication Error” error reports when attempting to use the WICReset app (all versions to 5.80). Best guess at this point is that a recent Windows update has created some form of block that is stopping the WICReset app from talking to the […]
Category: WICReset
Support information related to the WICReset and iWIC utilities
Windows 11 compatibility fix
Windows 11 does work with the WICReset app/utility but it’s critical that you install the Epson driver from the Epson support site for your printer. The default Microsoft driver for Windows 11 does not allow the WICReset app to communicate properly with the printer to allow it to reset the waste counter, etc… So, make […]
Replaced Maintenance Box BUT Still Have Service Required Error?
Short version: If you have an Epson inkjet printer that is equipped with a maintenance box but you now find your printer has a “Service required” error that isn’t fixed by replacing the maintenance box, then it’s likely your printers platen waste ink pad counter is now “full”. This counter may be resettable using the […]
WICReset Instruction Videos – MacOS
Wherever possible we release video instructions for the different MacOS versions for those of you trying to get your printer reset using the iWIC (MacOS) version of the WICReset utility. Installing and using the WICReset app on MacOS (ver 14) Sonoma Our updated guide covering the new OS version with its updated system preferences menu […]
WICReset: USB vs’ WIFI Connection
Because the WICReset utility now supports connection and reset functionality over WIFI, we are frequently asked “Why do we still recommend using a USB cable connection to reset and not WIFI?” The reason we strongly recommend a USB connection for the waste counter reset is that the reset process writes a value to the printers […]
WICReset :: App not microsoft verified
Scenario: When trying to open/run or install the WICReset utility on a Windows you keep being redirected to the Microsoft Store with a message “The app you’re trying to install isn’t a microsoft verified app”. Cause: Your Windows App settings are set to install from the Microsoft store only and because the app is not officially recommended/verified by Microsoft you’re […]
WICReset – Security warnings
How the Apps work… The WICReset (and iWIC) apps have been designed to read and write data to/from compatible printers firmware/memory. This allows you to diagnose and/or have issues (particularly the waste ink counter) resolved by resetting/rewriting certain values in your printers memory. Why Security/Anti-virus often warn about the Apps Unfortunately, similar behaviour/functionality is found […]
WICReset “Is it safe?”… Yes
We do get asked a lot about how safe the WICReset tool is to use and while it’s one thing for us to use the tool on our own systems without reservation. we completely understand why third party evidence is more reassuring. The current 5.0.59 version of WICReset (Printer Potty version – August 30th 2020) […]
WICReset : Firewall / IP / Port information
If you are attempting to use WICReset, iWIC or the Debian equivalent utilities via a protected network such as a school, college, etc… then the following information should help you (or your IT support team) to create the temporary access rules required to enable the utility to work. Server/IP: resetters.com / 178.63.104.69 Ports: 23457 (TCP) […]
WICReset utility – Fake Version Circulating
It’s come to our attention that a version of the WICReset utility is in the wild that claims to be compatible but will not work with keys issued by OctoInkjet or any other authorised vendor for the WICReset developers. Please ensure that you only download utilities from: printerpotty.com octoink.co.uk (also octoinkjet.co.uk) 2manuals.com Other versions are […]