Symptoms: Connection to printer via WIFI Attempt to reset waste ink counter (using WICReset) Error: “Query is rejected“ Fix: Temporarily connect to your printer using a USB cable Re-try reset process (it should now work) Detail: It seems that Epson have been updating firmware on some printer models recently and while we can only assume […]
Articles Tagged: error
Canon Megatank – General Troubleshooting
We’ve been seeing a lot of instances where end-users are reporting problems with their Canon Megatank printers, particularly air in the ink tubes that feed the printheads so we wanted to put a little list of issues we’ve come across and the ways we’ve resolved them. Please note this is not intended to be offered […]
Epson Error 0x50
Error Message: Cannot seek CR home position This error indicates that the printhead carriage can’t move back into its resting position on the far right* of the printer. Other Indicators: Printhead/Carriage moves freely even after turning printer off/on Printhead does not lock into position on the far right Possible causes include: Paper or some other […]
Error E-02 [100077] – Scanner Error
Epson printers with scanners sometimes display an E-02 or 100077 error that indicates a problem with the scanner initial self-test. This video is a useful example of one of the potential causes and fixes (WF-2830 shown). Credit: Kevin’s Ink & More
WICReset :: App not microsoft verified
Scenario: When trying to open/run or install the WICReset utility on a Windows you keep being redirected to the Microsoft Store with a message “The app you’re trying to install isn’t a microsoft verified app”. Cause: Your Windows App settings are set to install from the Microsoft store only and because the app is not officially recommended/verified by Microsoft you’re […]
WICReset – Security warnings
How the Apps work… The WICReset (and iWIC) apps have been designed to read and write data to/from compatible printers firmware/memory. This allows you to diagnose and/or have issues (particularly the waste ink counter) resolved by resetting/rewriting certain values in your printers memory. Why Security/Anti-virus often warn about the Apps Unfortunately, similar behaviour/functionality is found […]
Deactivated Keys
Due to a security breach, a number of WICReset keys were exposed to a third party. As a result, all unused keys issued before the breach were deactivated and replacements issued to suppliers. If you are reaching this post as a result of an error with this message: This key has been deactivated: << KEY […]
Tip: Releasing cartridges when error locks printhead carriage
Sometimes when a printer has been reset in some way it hits another error code that requires you to gain access to the cartridges in the printhead carriage. Sometimes the new error blocks that so here’s one way that often works to release the carriage lock and free it up. Scenario: Your Epson printer […]
Version 5.0.16 released
The WICReset and iWIC tools have been significantly updated to resolve errors when communicating with target printers. For MacOS the error given was: USB interface open error 536870203 The new versions should now resolve this issue and are available using the following links: iWIC v5.0.16 WICReset v5.0.16 Note: The links above are static and newer […]
Mac OS :: Reset Tools
A Mac compatible version of the WICReset tool (iWIC) has now been released that now provides Mac users with the ability to read and reset their Epson printer waste ink counters. Systems Requirements MacOS version 10.7 or newer Intel based chipset (Not iMac compatible) Downloading The iWIC utility can be downloaded >> here << Note: […]