WICReset : Query Rejected error

Symptoms: Connection to printer via WIFI Attempt to reset waste ink counter (using WICReset) Error: “Query is rejected“ Fix: Temporarily connect to your printer using a USB cable Re-try reset process (it should now work) Detail: It seems that Epson have been updating firmware on some printer models recently and while we can only assume […]

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WICReset Instruction Videos – MacOS

Wherever possible we release video instructions for the different MacOS versions for those of you trying to get your printer reset using the iWIC (MacOS) version of the WICReset utility. Installing and using the WICReset app on MacOS (ver 14) Sonoma  Our updated guide covering the new OS version with its updated system preferences menu […]

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WICReset: USB vs’ WIFI Connection

Because the WICReset utility now supports connection and reset functionality over WIFI, we are frequently asked “Why do we still recommend using a USB cable connection to reset and not WIFI?” The reason we strongly recommend a USB connection for the waste counter reset is that the reset process writes a value to the printers […]

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WICReset – Security warnings

How the Apps work… The WICReset (and iWIC) apps have been designed to read and write data to/from compatible printers firmware/memory. This allows you to diagnose and/or have issues (particularly the waste ink counter) resolved by resetting/rewriting certain values in your printers memory. Why Security/Anti-virus often warn about the Apps Unfortunately, similar behaviour/functionality is found […]

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Version 5.58 released as Printer Potty WICReset

Update: 30th August 2020.. Earlier concerns that there was a bug in the 5.58 update were quickly resolved. It turned out to be problems with the Windows 10 feature update which broke a number of printer related functions for some time. Update: 6th June 2020..  Please note this version appears to have a bug that […]

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Version 5.0.16 released

The WICReset and iWIC tools have been significantly updated to resolve errors  when communicating with target printers. For MacOS the error given was: USB interface open error 536870203 The new versions should now resolve this issue and are available using the following links: iWIC v5.0.16 WICReset v5.0.16 Note: The links above are static and newer […]

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Unused key rejected?

You may have been issued with a key that is no longer being accepted. In most cases this is because you’ve used the key some time ago and don’t remember doing so. To check, please use the “Check Key” functionality in WICReset/iWIC to retrieve the record for your key.   However, if you have received […]

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Epson Reset Utilities – Types, Function, Cost

When it comes to resetting the waste ink counter on Epson inkjet printers there’s a lot of confusion about what options there are, which utilities work with Mac, require a key, cost money and more besides so here’s a detailed introduction to the different ways to reset the waste ink counter on your printer. Buttons […]

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WICReset :: Workforce 840 Compatibility Problems

This issue diagnosis is unconfirmed but various reports of WICReset problems and successes offer some clues about when/how the Workforce 840 can be successfully reset by the WICReset tool. Problems: The WICReset tool cannot successfully reset the waste counter in a way that survives a power cycle (ie: power on/off) if the printer has already […]

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