Slightly odd for us to posting this fix on our tech support KB for inkjet printers but it bears recording as it has been the bane of our lives for years now. Symptoms: Microsoft Store runs so slowly that you could be waiting weeks for it to complete download of any of the updates waiting […]
Category: Error Codes & Fixes
Non-waste ink related errors, causes and fixes
WICReset : Query Rejected error
Symptoms: Connection to printer via WIFI Attempt to reset waste ink counter (using WICReset) Error: “Query is rejected“ Fix: Temporarily connect to your printer using a USB cable Re-try reset process (it should now work) Detail: It seems that Epson have been updating firmware on some printer models recently and while we can only assume […]
WICReset: I/O Communication Error [Aug’ 2023]
There is currently a known issue that is creating a lot of “I/O Communication Error” error reports when attempting to use the WICReset app (all versions to 5.80). Best guess at this point is that a recent Windows update has created some form of block that is stopping the WICReset app from talking to the […]
Canon Megatank – General Troubleshooting
We’ve been seeing a lot of instances where end-users are reporting problems with their Canon Megatank printers, particularly air in the ink tubes that feed the printheads so we wanted to put a little list of issues we’ve come across and the ways we’ve resolved them. Please note this is not intended to be offered […]
HP Pagewide, Pro-X Firmware downgrade
This guide is based on the work of LucaTNT which specified the HP Pagewide Pro-477dw for this approach but we’ve subsequently found that the method works for other HP printers including the HP Pagewide P57750dw which we have in our office. Scenario: So you have an HP Pro-X or Pagewide printer and you’re using compatible […]
Remaining capacity of Maintenance box :: Is it full or empty?
Epson maintenance boxes are waste ink pad holders with a chip that end-users (ie: you) can take out and replace as/when you need to. However, the status monitor (which shows you how full or empty these boxes are) can be confusing and counter-intuitive so here’s a quick guide to make it clear. The higher/greater the […]
Epson Error 0x50
Error Message: Cannot seek CR home position This error indicates that the printhead carriage can’t move back into its resting position on the far right* of the printer. Other Indicators: Printhead/Carriage moves freely even after turning printer off/on Printhead does not lock into position on the far right Possible causes include: Paper or some other […]
Error E-02 [100077] – Scanner Error
Epson printers with scanners sometimes display an E-02 or 100077 error that indicates a problem with the scanner initial self-test. This video is a useful example of one of the potential causes and fixes (WF-2830 shown). Credit: Kevin’s Ink & More