WICReset : Query Rejected error

Symptoms: Connection to printer via WIFI Attempt to reset waste ink counter (using WICReset) Error: “Query is rejected“ Fix: Temporarily connect to your printer using a USB cable Re-try reset process (it should now work) Detail: It seems that Epson have been updating firmware on some printer models recently and while we can only assume […]

Read More

WICReset: I/O Communication Error [Aug’ 2023]

There is currently a known issue that is creating a lot of “I/O Communication Error” error reports when attempting to use the WICReset app (all versions to 5.80). Best guess at this point is that a recent Windows update has created some form of block that is stopping the WICReset app from talking to the […]

Read More

Canon Megatank – General Troubleshooting

We’ve been seeing a lot of instances where end-users are reporting problems with their Canon Megatank printers, particularly air in the ink tubes that feed the printheads so we wanted to put a little list of issues we’ve come across and the ways we’ve resolved them. Please note this is not intended to be offered […]

Read More

HP Pagewide, Pro-X Firmware downgrade

This guide is based on the work of LucaTNT which specified the HP Pagewide Pro-477dw for this approach but we’ve subsequently found that the method works for other HP printers including the HP Pagewide P57750dw which we have in our office. Scenario: So you have an HP Pro-X or Pagewide printer and you’re using compatible […]

Read More

Remaining capacity of Maintenance box :: Is it full or empty?

Epson maintenance boxes are waste ink pad holders with a chip that end-users (ie: you) can take out and replace as/when you need to. However, the status monitor (which shows you how full or empty these boxes are) can be confusing and counter-intuitive so here’s a quick guide to make it clear. The higher/greater the […]

Read More

Epson Error 0x50

Error Message: Cannot seek CR home position This error indicates that the printhead carriage can’t move back into its resting position on the far right* of the printer. Other Indicators: Printhead/Carriage moves freely even after turning printer off/on Printhead does not lock into position on the far right Possible causes include: Paper or some other […]

Read More

Error E-02 [100077] – Scanner Error

Epson printers with scanners sometimes display an E-02 or 100077 error that indicates a problem with the scanner initial self-test. This video is a useful example of one of the potential causes and fixes (WF-2830 shown). Credit: Kevin’s Ink & More

Read More