Windows 11 does work with the WICReset app/utility but it’s critical that you install the Epson driver from the Epson support site for your printer. The default Microsoft driver for Windows 11 does not allow the WICReset app to communicate properly with the printer to allow it to reset the waste counter, etc… So, make […]
Category: Troubleshooting
Having a problem? Various things to check that solve common issues.
WICReset Instruction Videos – MacOS
Wherever possible we release video instructions for the different MacOS versions for those of you trying to get your printer reset using the iWIC (MacOS) version of the WICReset utility. Installing and using the WICReset app on MacOS (ver 14) Sonoma Our updated guide covering the new OS version with its updated system preferences menu […]
Diagnostics – Preparing for Support
This article is a best practice guide that helps us to help you get the support you need. If you provide the information suggested below we’re able to understand, research and reply to your issue promptly without needing to waste time. So, if you’re about to ask for some support, please provide as much […]
Reset Ink Level – Epson Ecotank ET series
Ecotank ET series printers seem to have more accessible functionality for handling basic maintenance tasks and this seems to include resetting the ink levels. Obviously, first thing to do is make sure you’ve refilled the ink tanks properly then follow this process: Press the button, if necessary. Press the left or right arrow button to select Setup > Maintenance > Reset […]
Printer Potty: Is it working?
Symptoms: After fitting an external waste ink kit (eg: Printer Potty): All prints are now printing black or very dark Blobs of ink appearing on paper Very little or no waste ink is reaching the tank The capping station (printhead parking area) remains flooded with “black” ink after a head clean All of these […]