Diagnostics – Preparing for Support

This article is a best practice guide that helps us to help you get the support you need. If you provide the information suggested below we’re able to understand, research and reply to your issue promptly without needing to waste time.   So, if you’re about to ask for some support, please provide as much […]

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Reset Ink Level – Epson Ecotank ET series

Ecotank ET series printers seem to have more accessible functionality for handling basic maintenance tasks and this seems to include resetting the ink levels. Obviously, first thing to do is make sure you’ve refilled the ink tanks properly then follow this process: Press the  button, if necessary. Press the left or right arrow button to select Setup > Maintenance > Reset […]

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Printer Potty: Is it working?

Symptoms: After fitting an external waste ink kit (eg: Printer Potty): All prints are now printing black or very dark Blobs of ink appearing on paper Very little or no waste ink is reaching the tank The capping station (printhead parking area) remains flooded with “black” ink after a head clean   All of these […]

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