Slightly odd for us to posting this fix on our tech support KB for inkjet printers but it bears recording as it has been the bane of our lives for years now. Symptoms: Microsoft Store runs so slowly that you could be waiting weeks for it to complete download of any of the updates waiting […]
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WICReset : Query Rejected error
Symptoms: Connection to printer via WIFI Attempt to reset waste ink counter (using WICReset) Error: “Query is rejected“ Fix: Temporarily connect to your printer using a USB cable Re-try reset process (it should now work) Detail: It seems that Epson have been updating firmware on some printer models recently and while we can only assume […]
Version 5.80 Available – Printer Potty WICReset
The WICReset app version 5.80, for Windows, is currently available with some improvements and bug fixes. We have not released this as a full update yet as some anti-virus vendors are currently marking it as potentially malicious so we’re working to get those false positive reports removed first. The new version is available using the […]
Waste Ink Fix for Canon G6000 and G7000 Megatank Series
The Canon G6000 and G7000 series include waste ink pads more prone to fill up with waste ink, particularly when there have been clogging issues or priming problems. The G5 printer Potty kit provides the necessary reset key to clear the waste ink counter along with the physical waste kit to redirect the waste ink […]
WICReset: I/O Communication Error [Aug’ 2023]
There is currently a known issue that is creating a lot of “I/O Communication Error” error reports when attempting to use the WICReset app (all versions to 5.80). Best guess at this point is that a recent Windows update has created some form of block that is stopping the WICReset app from talking to the […]
Canon Megatank – General Troubleshooting
We’ve been seeing a lot of instances where end-users are reporting problems with their Canon Megatank printers, particularly air in the ink tubes that feed the printheads so we wanted to put a little list of issues we’ve come across and the ways we’ve resolved them. Please note this is not intended to be offered […]
Waste Ink Kit Installation: XP-55
The Epson XP-55 printer is also compatible with the XP2 pad set but has a somewhat unique installation process for both the waste ink pads and the external XP3 Printer Potty waste ink kit. The two guides below detail how to install these kits. Printer Pad installation (XP2 pad set) for XP-55 XP2 Printer Pad […]
Windows 11 compatibility fix
Windows 11 does work with the WICReset app/utility but it’s critical that you install the Epson driver from the Epson support site for your printer. The default Microsoft driver for Windows 11 does not allow the WICReset app to communicate properly with the printer to allow it to reset the waste counter, etc… So, make […]
Replaced Maintenance Box BUT Still Have Service Required Error?
Short version: If you have an Epson inkjet printer that is equipped with a maintenance box but you now find your printer has a “Service required” error that isn’t fixed by replacing the maintenance box, then it’s likely your printers platen waste ink pad counter is now “full”. This counter may be resettable using the […]
Installation: PX TX Artisan 700 to 800 series
There are two options for dealing with the waste ink error (Service required) on the PX/TX and Artisan 700 to 800 series of printers. Install an external waste ink kit Remove and replace the waste ink pads The video resources linked/shown below demonstrate both of these approaches. You should choose ONE option. Either fit a […]