Version 5.0.16 released

The WICReset and iWIC tools have been significantly updated to resolve errors  when communicating with target printers. For MacOS the error given was: USB interface open error 536870203 The new versions should now resolve this issue and are available using the following links: iWIC v5.0.16 WICReset v5.0.16 Note: The links above are static and newer […]

Read More

WICReset update & service stability

The OctoInkjet version of the WICReset utility has recently been updated to version 5.0.5 which includes a number of improvements: WiFi and Ethernet connectivity support Note: We still strongly recommend USB connection for any firmware or waste counter updates Various bug fixes Various new printer models supported The service is also considerably more stable with fewer […]

Read More

Sunday July 26th – Service unstable

We’ve been noting issues with the WICReset service all day and it seems there’s something causing the service to fail repeatedly. No further information is available at this point but we will update when we know more. At this point without admin response we’re expecting things to come back online again tomorrow (Monday) at some […]

Read More

WICReset utility – Fake Version Circulating

It’s come to our attention that a version of the WICReset utility is in the wild that claims to be compatible but will not work with keys issued by OctoInkjet or any other authorised vendor for the WICReset developers. Please ensure that you only download utilities from: printerpotty.com octoink.co.uk (also octoinkjet.co.uk) 2manuals.com Other versions are […]

Read More

Unused key rejected?

You may have been issued with a key that is no longer being accepted. In most cases this is because you’ve used the key some time ago and don’t remember doing so. To check, please use the “Check Key” functionality in WICReset/iWIC to retrieve the record for your key.   However, if you have received […]

Read More

Installation instructions added for RX620, RX630, RX500

Following on from the earlier R200, R220 updated guide we’ve re-shot and re-documented the Printer Potty waste ink kit installation process for the RX620 (and related printers). The new guide is now available online. Solo+ Waste Kit | RX620 installation instructions

Read More

Update install instructions for Photo 1500, Artisan 1430

Installation instructions for the Epson Stylus Photo 1500W (and Artisan 1430) have been updated and transferred to the Printer Potty Support site. This comes in tandem with a newly released waste kit, the Solo Max which provides an extended tube length of 75cm total making it easy to install with without needing to drill any […]

Read More

Version 3.70.0070 released (Resolves EEPROM error)

Updates to the WICReset service have resulted in a number of printers failing to reset with the error: Could not write value to printer EEPROM Note: The error appeared whenever a waste ink counter reset was attempted but did not use up the WICReset key so it did not result in any wasted keys. This […]

Read More

Server Status monitor added

Due to the unexpected downtime and problems experienced recently the OctoInkjet site has been updated to provide a status monitor for the WICReset service. This is provided on all product pages that include a WICReset/iWIC key (eg: http://www.octoinkjetco.uk/keys/ ) Hopefully there won’t be a repeat but this will at least provide a useful reference to […]

Read More