Symptoms: Connection to printer via WIFI Attempt to reset waste ink counter (using WICReset) Error: “Query is rejected“ Fix: Temporarily connect to your printer using a USB cable Re-try reset process (it should now work) Detail: It seems that Epson have been updating firmware on some printer models recently and while we can only assume […]
Category: Quirks/Exceptions
Specific information regarding waste counter reset issues
WICReset: I/O Communication Error [Aug’ 2023]
There is currently a known issue that is creating a lot of “I/O Communication Error” error reports when attempting to use the WICReset app (all versions to 5.80). Best guess at this point is that a recent Windows update has created some form of block that is stopping the WICReset app from talking to the […]
Windows 11 compatibility fix
Windows 11 does work with the WICReset app/utility but it’s critical that you install the Epson driver from the Epson support site for your printer. The default Microsoft driver for Windows 11 does not allow the WICReset app to communicate properly with the printer to allow it to reset the waste counter, etc… So, make […]
Replaced Maintenance Box BUT Still Have Service Required Error?
Short version: If you have an Epson inkjet printer that is equipped with a maintenance box but you now find your printer has a “Service required” error that isn’t fixed by replacing the maintenance box, then it’s likely your printers platen waste ink pad counter is now “full”. This counter may be resettable using the […]
WICReset: USB vs’ WIFI Connection
Because the WICReset utility now supports connection and reset functionality over WIFI, we are frequently asked “Why do we still recommend using a USB cable connection to reset and not WIFI?” The reason we strongly recommend a USB connection for the waste counter reset is that the reset process writes a value to the printers […]
WICReset : Resolving C-ARES DNS Resolution error
C-ARES DNS Resolution error. Channel is being destroyed. Could not identify IP address of the remote server. This problem often comes up where firewall software on the computer has decided that the WICReset app/utility is potential malware and is blocking access to the internet. To fix this issue usually the fix is to disable your […]
WICReset: Windows 10/11 S Mode compatibility
Windows 10 and 11 both have a version which is called “S mode”. This is described as: ..a version of Windows 10 that’s streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from the Microsoft Store, and requires Microsoft Edge for safe browsing. Ref: https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode… This […]
Reset waste ink counter: R300 – no reset key needed
The Epson Stylus Photo R300 was one of the last printer models that allowed you to reset the waste ink counter directly via the button panel on the printer but somehow we forgot to share it here. So, it’s late but here’s the process for resetting the waste ink counter on an R300 model printer, […]
Waste Ink Counter: What is it?
What is a “Waste Ink Counter” A waste ink counter resides in the printers firmware (non-volatile memory) and consists of an ambiguous value that the printer will increment over time with each operation that generates waste ink. What causes a waste ink related error? Each printer will have a pre-determined limit or trigger value that […]
WICReset :: App not microsoft verified
Scenario: When trying to open/run or install the WICReset utility on a Windows you keep being redirected to the Microsoft Store with a message “The app you’re trying to install isn’t a microsoft verified app”. Cause: Your Windows App settings are set to install from the Microsoft store only and because the app is not officially recommended/verified by Microsoft you’re […]